Episode 33: Trust Yourself to Make Sense of Feedback
Have you received the gift of feedback? Eric and Nayla are big believers in the power of feedback to help us understand how we’re perceived by others, what we’re doing well, and what we can do differently at work. This week, in line with our November theme, we’re exploring how we get better at trusting ourselves to make sense of feedback that comes our way.
First, we offer that we must trust ourselves to think feedback through before reacting or responding. It is not a fact that every piece of feedback we get is accurate, or truthful, or must be acted upon. It’s our responsibility to pause, breathe and reflect on the messages we get about our performance before we dive into action.
Eric suggests that processing the internal feedback about our performance can be as useful as processing the external feedback we get from others. Listening to our own body’s cues is one way to do this.
We offer suggestions about looking for patterns and trends in feedback, using the idea of ‘resonance’ to explore whether feedback lines up with our self-knowledge or other things we’ve heard. Is this comment in line with what we know to be true for us? Does it reveal a blind spot? Or might it tell us something about the other party’s agenda?
This helps us decide how to filter and make choices about our ‘personal curriculum’ as Nayla calls it – we can only focus so much attention on so many things at once – what are you choosing to pay attention to, learn from and take action on?
We offer a pathway of how to express appreciation for feedback, think it through (alone or with others), and decide (trust yourself!) how to move forward.
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Resources we mention in this episode:
Thanks for the Feedback: Sheila Heen and Doug Stone
Recency bias and other cognitive biases
Nine Lies About Work: Marcus Buckingham and Ashley Goodall
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