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In Our Conversation Today, We’re Exploring:

• The connection between negative client or customer interactions and burnout

• How negativity bias factors into how we process negative sentiments or feedback

• Why Eric believes “don’t take it personally” is shitty advice

• The advice Nayla gives to her clients to help them manage the pain of negative remarks or feedback

• The gift Eric wants people to give themselves after feeling hurt by naysayers

• The importance of having people you can talk to while you’re processing hurtful comments or feedback

• How replenishing the resource well will benefit you the next time you’ve been punched in the spirit

Have you ever thought to yourself, “This job would be so much better if it weren’t for the people?”

When one of Eric’s clients jokingly said this in a recent discussion, they shared a laugh about it. However, Eric later realized it’s not only something hears often from his clients, but something he’s also said himself in the past.

We thought it would be a good idea to dig deeper into this sentiment on the podcast, but we want to look at it from the perspective of having customers or clients. Businesses need them to be successful, but so many of us wish we could do business without them and the negative things they bring to our workday.

Since we can’t all pull a Henry David Thoreau and live alone in a cabin for years at a time, let’s explore how we can protect ourselves from the naysayers.

Resources we mention in this episode:

• Premium Substack Newsletter

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